Depending on which edition of QuickBooks you purchased, technical support will be available by calling Intuit directly. If you need additional QuickBooks help such as expert consulting, training, setup or more, please call (800) 931-2120 or send us a message.
Intuit Field Service
Additional Support Resources
QuickBooks Desktop Downloads
If you purchased a QuickBooks Desktop product, you can access to all your downloadable purchases with your Intuit Online Account. Now you can quickly and easily retrieve download instructions, software links, and activation codes.
1. After purchasing your software, a download link and license key will be emailed to you within 1 to 2 business days.
You will receive a download link and license key via email within 1 to 2 business days.
2. Click the download link(s) in the email to begin the file transfer.
Follow the on-screen instructions to download and install your software. Make sure to have your license and product number on hand. NOTE: Some Intuit software titles may require you to login to your Intuit Online Account first, then download from there.
3. Complete the installation process.
Upon download completion, enter your license number and product code. When the installation is complete, open the software using the desktop shortcut.
Frequently Asked Questions / Troubleshooting
I purchased software two hours ago, but haven’t received anything via email. Where is my download?
Per the listing for each downloadable software product we sell, it details the time it takes in which you will receive an email with your license number and download instructions. Some downloadable software takes 1-2 business days to process.
Do you sell QuickBooks in a boxed CD format?
Intuit stopped selling boxed CD’s a few years ago, as the trend in the software industry is moving to purely a digital delivery method. Intuit still provides a “re-install” CD. Please keep in mind, a “re-install” CD is simply a generic disc with a QuickBooks installer (.exe) file on it and does not contain any license information. Also, the download version will many times be the latest version of the software compared to what’s on the CD as there are often updates / patches to the software since the release of the CD.
My QuickBooks software is asking for a validation code. Where do I get one of those?
A validation code for your QuickBooks software can be obtained by logging into your Intuit Online Account or by contacting the appropriate Intuit support department below:
QuickBooks Enterprise Solutions – (866) 340-7237
QuickBooks Pro/Premier – (800) 446-8848
QuickBooks Point of Sale – (800) 348-0254
I’m having trouble logging into my Intuit Online Account. What do I do?
Contact Intuit support with your QuickBooks license number and business information (name, address, phone, etc.). They will be able to assist you in getting access to your Intuit Online Account.
How do I download software from my Intuit Online Account?
1 Enter your User ID and Password. (Your User ID will be the email address you used when you purchased your software).
- If you do not know your User ID, go to Forgot User ID
- If you do not know your Password, go to Forgot Password
2 Click Log In.
3 Click Products on the left side of the screen
4 Select your product.
5 Follow the on-screen instructions to download and install.
6 When the installation is complete, open the software using the desktop shortcut.
After logging into my Intuit account, I don’t see any of the products I’ve purchased. What do I do?
Sometimes Intuit licenses do not get properly linked to their associated logins on Intuit’s portal. If this has happened to you, simply contact Intuit support, using one of the Intuit support numbers on this page, with your license number(s), business information (name, address, phone, etc.), and the username of your Intuit account. They will be able to assist you in linking your license(s) to your Intuit account.
What are the benefits of downloading software?
When you download software directly to your computer, you avoid shipping charges, trips to the store and waiting in line. Not only is it fast and convenient, downloading software cuts out the paper, plastic bags and boxes, reducing the impact on the environment.
What happens if my computer crashes or I buy a new computer?
Don’t worry about your software if your computer crashes or you buy a new one. You’ll have easy and secure, 24/7 access to all your past downloadable purchases via your Intuit Online Account.