Field Service Management Software Equals Better Customer Experience

Time Card module for Intuit Field Service Management

Waiting for a service technician is not fun for two main reasons:

  1. You’re annoyed something is broken at your home or business.
  2. You have waiting for the service technician to show up in their timeframe, not yours.

Field service management software does not fix what’s broken at your customer’s house. The technician still has to do that, of course, but the software can fix what is broken or lagging with your customer service.

Here’s how the software can improve the customer experience:

  • Customers receive automatic notification of when the technician is on the way.
  • Technicians have the client history at their fingertips, so they can more quickly diagnose the problem and have the right parts available to fix the problem on the first visit.
  • Preventative scheduling is made simpler.

As Aberdeen Group senior research analyst Aly Pinder points out, this software not only resolves the client’s issue. but also turn it into a value-added experience (Note: the link requires a free registration to obtain the information).

Remember: A happy client means more word-of-mouth referrals and increased business for your company.

My next blog will cover integrating and customizing field service management software.


About Marjorie Adams

Our head QuickBooks trainer and guru, Marjorie Adams, is Founder and CEO of Fourlane, Inc., an award-winning consulting firm and Intuit’s #1 QuickBooks Reseller Partner. Fourlane’s team of experts offers several QuickBooks oriented services including consulting, training, programming, integration, and more. Over the years, Fourlane has helped over 10,000 customers across many different industries with their QuickBooks accounting software. Marjorie Adams is considered one of the top QuickBooks trainers in the country. She was listed on CPA Practice Advisor’s 40 Under 40 in 2014 & 2015, and has been recognized as Intuitive Accountant’s 2015 QuickBooks Desktop ProAdvisor of the Year. Marjorie sits on Intuit’s VIP Program, is a frequent contributor to Inuit Accountants News Central, and has developed Intuit’s QuickBooks Enterprise Certification training. She has also been published in The Wall Street Journal, Forbes, BusinessWeek, American Express Open, the Huffington Post, and Inc. Magazine.

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