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What Our Clients Are Looking for in Field Service Management Software

At Fourlane, we’ve implemented Intuit’s Field Service Management system into many HVAC, plumbing, electrical contracting and other companies that have field service operations.

The increase in productivity within these companies has more than paid for the investment; workdays are calculated based on availability, proximity between appointments and the expertise of the technician based on the needs of the client.

Software Advice’s finding on the top reasons companies implement a field service software management solution are consistent with my findings, as seen in my article published in October 2014 HVACR Business Magazine.

Field Service Pain Points by Software Advice

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Software Advice also measured the desired function of the software, which is, again, consistent with our customers’ needs.

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Thanks for Software Advice for making us aware of this information. Check out the complete report on their website.

My next blog will be about how Field Service Management software improves customer service.

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About Marjorie Adams

Our head QuickBooks trainer and guru, Marjorie Adams, is Founder and CEO of Fourlane, Inc., an award-winning consulting firm and Intuit’s #1 QuickBooks Reseller Partner. Fourlane’s team of experts offers several QuickBooks oriented services including consulting, training, programming, integration, and more. Over the years, Fourlane has helped over 10,000 customers across many different industries with their QuickBooks accounting software. Marjorie Adams is considered one of the top QuickBooks trainers in the country. She was listed on CPA Practice Advisor’s 40 Under 40 in 2014 & 2015, and has been recognized as Intuitive Accountant’s 2015 QuickBooks Desktop ProAdvisor of the Year. Marjorie sits on Intuit’s VIP Program, is a frequent contributor to Inuit Accountants News Central, and has developed Intuit’s QuickBooks Enterprise Certification training. She has also been published in The Wall Street Journal, Forbes, BusinessWeek, American Express Open, the Huffington Post, and Inc. Magazine.

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