The Right People in the Right Place

Mastering the Rockfeller Habits


A year ago, our team read Mastering the Rockefeller Habits by Verne Harnish. The book is about growth and has helped countless firms advance.

There are three basic decisions Harnish says a team must make:

  1. Do we have the Right People?
  2. Are we doing the Right Things?
  3. Are we doing those Things Right?

When I read these questions last year, I answered yes to all of them … and I can still answer yes to all of them, despite the fact that a few things have changed during this year. You see, the answers to these questions change as our company evolves.

Having the right people can be the most challenging of these three questions, and also the most important question. Your people are the face of your company. If they do not interact well with clients, you could be in for some real speed bumps.

Here are a few things we’re doing at Fourlane to ensure we keep the right people in place:

  1. Make sure our employees know they are important. Through thank you comments from me or their manager, or a shout out at a staff meeting, we want employees to know they are valued.
  2. Build personal relationships. Because we are a remote team with folks located throughout the country, water cooler chats are impossible. To get to know each employee, we spend time during our staff meetings each week to learn about them – their likes and dislikes, their celebrity look-alike, and even what they had for dinner last night! We try to get to know each person at a different level and have fun at the same time to build camaraderie and loyalty.
  3. Share our priorities. When the team knows what is important to us as a company, they make better decisions! It’s that simple.
  4. Provide productivity tools. No job’s a walk in the park; that’s why they call it work. Ensuring our employees have access to the tools and information they need helps.
  5. Measure and inform. Our operations manager has a way to measure everything – and he regularly shares that information with the team. We’ve found that this keeps staff up-to-date, motivated and improves performance.

Employment requires mutuality. The company has to have a need (and a budget), and the employee has to have the ability and the desire to fulfill that need. Being a good employer is hard. You can’t please everyone, and at the end of the day, there is still work to be done.


About Marjorie Adams

Our head QuickBooks trainer and guru, Marjorie Adams, is Founder and CEO of Fourlane, Inc., an award-winning consulting firm and Intuit’s #1 QuickBooks Reseller Partner. Fourlane’s team of experts offers several QuickBooks oriented services including consulting, training, programming, integration, and more. Over the years, Fourlane has helped over 10,000 customers across many different industries with their QuickBooks accounting software. Marjorie Adams is considered one of the top QuickBooks trainers in the country. She was listed on CPA Practice Advisor’s 40 Under 40 in 2014 & 2015, and has been recognized as Intuitive Accountant’s 2015 QuickBooks Desktop ProAdvisor of the Year. Marjorie sits on Intuit’s VIP Program, is a frequent contributor to Inuit Accountants News Central, and has developed Intuit’s QuickBooks Enterprise Certification training. She has also been published in The Wall Street Journal, Forbes, BusinessWeek, American Express Open, the Huffington Post, and Inc. Magazine.

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