Blog

Our New Customer Feedback Survey

QuickBooks

At Fourlane, we have three simple core values:

  • 1.Deliver High quality engagements every time.
  • 2.Trust the team.
  • 3.Build the road to what’s next.

I’ve talked about what each of these core values means in earlier blog posts, but now I want to talk about how we’re going to know whether they’re working, a.k.a., “Measurement.”

This month, our team began using an online survey. After each customer engagement, we’ll send you a link to the survey. The survey will give you the opportunity to do three things:

  • 1.Share your level of satisfaction, allowing us to measure whether we delivered a high quality engagement.
  • 2.Ensure the consultant understood your needs, which will tie to how well you felt you could trust our team.
  • 3.Ensure your needs were met, that the work was done on time and how likely you are to refer us. Our goal is to build the road to what’s next for your business. If you are happy with what we did for you and the timeline it took us to deliver, you’re more likely to let us help you take your business to the next level when it’s time.

Please take the time to complete the survey when you get it! It will make a difference in the work we do!

author-avatar

About Marjorie Adams

Our head QuickBooks trainer and guru, Marjorie Adams, is Founder and CEO of Fourlane, Inc., an award-winning consulting firm and Intuit’s #1 QuickBooks Reseller Partner. Fourlane’s team of experts offers several QuickBooks oriented services including consulting, training, programming, integration, and more. Over the years, Fourlane has helped over 10,000 customers across many different industries with their QuickBooks accounting software. Marjorie Adams is considered one of the top QuickBooks trainers in the country. She was listed on CPA Practice Advisor’s 40 Under 40 in 2014 & 2015, and has been recognized as Intuitive Accountant’s 2015 QuickBooks Desktop ProAdvisor of the Year. Marjorie sits on Intuit’s VIP Program, is a frequent contributor to Inuit Accountants News Central, and has developed Intuit’s QuickBooks Enterprise Certification training. She has also been published in The Wall Street Journal, Forbes, BusinessWeek, American Express Open, the Huffington Post, and Inc. Magazine.

Leave a Reply

Your email address will not be published. Required fields are marked *