End of support for Internet Explorer 10 and below for QuickBooks Desktop


As you may know, in January 2016, Microsoft ended support for Internet Explorer (IE) 10 and below. This means that older versions of Internet Explorer will no longer receive critical or non-critical software updates, including security updates to patch vulnerabilities that may be exploited by malware. Regular security updates help protect computers from malicious attacks and help keep users and their data safe. So upgrading and staying current with security updates and patches is important. Furthermore, some key QuickBooks Desktop features do not work as well on unsupported versions of Internet Explorer.

What does this mean for QuickBooks Desktop customers?
QuickBooks Desktop will soon stop support for older versions of Internet Explorer (IE 10 and below) because Intuit values keeping customer data secure and want customers to have the best product experience possible. Over the next few weeks, Intuit will be releasing patches for QuickBooks Desktop that will show a warning message during launch of QuickBooks giving customers 30 days (from the first time this message is shown) to upgrade Internet Explorer. After 30 days, customers will need Internet Explorer 11 to ensure uninterrupted access to all QuickBooks Desktop features that require some or all components of Internet Explorer.

Why does this apply to customers not using connected services such as Payroll or Payments?
There are several features within QuickBooks Desktop beyond Payroll or Payments that require some or all components of Internet Explorer. This includes, but is not limited to, Help pages, Online Banking, and connected apps.

How do I know what version of Internet Explorer I am using now?
1. Open Internet Explorer
2. Click the gear icon
a. Older versions may show a Help menu, click that instead.
3. Click About Internet Explorer
4. You’ll find the major version listed on the pop-up

How do I upgrade to Internet Explorer 11?
Visit the Internet Explorer site to download Internet Explorer 11 for their Windows Operating System:

What versions of the Windows Operating System support Internet Explorer 11?
Internet Explorer 11 is included in Windows 10 and Windows 8.1.

Windows 7 users must upgrade to Internet Explorer 11 to continue using QuickBooks Desktop.

Windows XP, Windows Vista and Windows 8 are no longer supported by Microsoft and Internet Explorer 11 is not available on these Windows versions. Customers must upgrade their operating systems to Windows 7, Windows 8.1, or Windows 10 to continue using QuickBooks Desktop. Customers can visit Microsoft’s Windows store for purchase information and help with upgrading their operating system.

What are the system requirements for Internet Explorer 11?
Microsoft has a full list of minimum system requirements available at

Where can I learn more about Microsoft’s plans for Internet Explorer?
Microsoft’s Internet Explorer Lifecycle Policy FAQ is available at


About Marjorie Adams

Our head QuickBooks trainer and guru, Marjorie Adams, is Founder and CEO of Fourlane, Inc., an award-winning consulting firm and Intuit’s #1 QuickBooks Reseller Partner. Fourlane’s team of experts offers several QuickBooks oriented services including consulting, training, programming, integration, and more. Over the years, Fourlane has helped over 10,000 customers across many different industries with their QuickBooks accounting software. Marjorie Adams is considered one of the top QuickBooks trainers in the country. She was listed on CPA Practice Advisor’s 40 Under 40 in 2014 & 2015, and has been recognized as Intuitive Accountant’s 2015 QuickBooks Desktop ProAdvisor of the Year. Marjorie sits on Intuit’s VIP Program, is a frequent contributor to Inuit Accountants News Central, and has developed Intuit’s QuickBooks Enterprise Certification training. She has also been published in The Wall Street Journal, Forbes, BusinessWeek, American Express Open, the Huffington Post, and Inc. Magazine.

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